Help & contact
What can we help you with? We usually reply within 1 working day. You're writing to a person, not a chatbot.
Frequently asked questions
What is a DigiSole?
Your DigiSole is a digital model of the upper surface and outline of your insoles. Select it when buying shoes.
How do I create my DigiSole?
Open the scan app on your phone. It guides you through capturing your left and right insoles. There is nothing to print.
How long does processing take?
Your capture is checked within 3 days. Find the current status in My DigiSoles.
Can I order without a DigiSole?
Yes. Select the standard insole in your cart. The shoe is supplied without individual fitting.
Who makes and ships my shoe?
The vendor named on the model is your seller. They print the insole, fit it into the shoe and ship your pair.
Can I return individually made shoes?
You can withdraw from the shoe within 14 days of receipt, even with a DigiSole insole. There is no right of withdrawal for the insole made from your scan; you can cancel it free of charge until manufacturing starts. You can withdraw from shoes with a standard insole without restriction. Your statutory warranty rights always remain unaffected.
When should I scan again?
Scan again if your insole has changed. Optional account reminders help you remember to check.
Write to us, even without an account
The seller you ordered from is responsible for questions about size, material or delivery. We'll pass your question on if needed.